Patient Q&A

Got a question?

We’re here to help our patients, their families and our communities reach–or better yet, exceed–their potential. If you can’t find the answer here, just call 919-833-3111. We have agents who speak English and Spanish who are eager to assist you.



Jump to a specific question: 

Hours and Appointments

Fees and Insurance

Health Insurance Questions

Other questions

Hours and Appointments

Do I need to make an appointment?
Existing Patients:
Appointments are preferred; however, we do have a limited number of same day or walk-in appointments for existing patients. Walk-in patients will have to wait for an opening in the schedule.
New Patients: New patients need to make an appointment in advance by calling 919-833-3111. Please print the patient forms and Sliding Fee Discount Program forms, found under Services on the the website, before coming to your appointment. If you are unable to print forms, please come 30 minutes before your appointment time.

Do you offer weekend hours?
 We currently do not offer weekend hours. However, each location has regular business hours, and is open until 7 pm at least one evening a week. Please look at the Locations page to see specific hours for each site.

Do you offer emergency appointments for new patients? I was referred by the ED.
We offer a limited number of Same Day Appointments, which could be used to schedule a new patient needing an urgent appointment. This can sometimes difficult for a patient who needs to apply for the Discount Program, as they may not have all the necessary information needed to qualify.

Can I reach a provider after hours?

Yes, you can reach us 24/7. Call your provider’s office and our answering service will connect you with an on-call provider.

Fees and Insurance

What forms of payment do you accept?
We accept cash, checks, credit card, debit cards, money orders. Credit cards accepted: VISA, Mastercard, Discover.

Are you a free clinic?
We are a nonprofit Community Health Center, not a free clinic. There is a fee for services, but we have a discount plan for uninsured patients based on your family size and household income. We serve patients who are uninsured, on Medicaid, Medicare, NC Health Choice, and we also accept most private insurance plans. Please check out the How to Pay section for a list of private insurances accepted.

What information is needed to apply for the Discount Prgram?

  • Your last 30 days of income information. If you are not working, please call us to discuss what other income information we will need you to bring.
  • Form of picture ID with your current address. If you do not have a picture ID with your current address, you will need to bring a picture ID and proof of residency.
  • Proof of residency – a bill you receive for your residence (electric bill, gas bill, water bill, a copy of your lease)
  • Proof of dependent information (for kids under the age of 18) – social security card, Medicaid card, birth certificate, or school picture ID are all accepted.

Do you have a program that will help patients get their medication if they cannot afford it?
Yes, our Drug Assistance Program (DAP) provides discounted prescriptions on select medications for patients who qualify. Ask when you come in for an appointment.

Can anyone apply for the sliding fee discount program?
Yes, anyone without insurance or receiveing Mediciad Family Planning can apply; the program is based on family size and household income. We welcome all patients into this program; it is not restricted to Wake or Franklin counties.

How can I obtain Medicaid or NC Health Choice?
You can apply through Wake County Human Services at 919-212-7000. Wake Health Services has Medicaid eligibility workers on site at our Southeast Raleigh location and pediatrics practice.

Health Insurance Questions

Where can I get information on the new Health Insurance marketplace?
 Advanced Community Health has Certified Application Counselors trained and available to answer questions about the next enrollment period for the health insurance through the Marketplace. If you have have experienced any of the following recently: been married, had a baby, adopted a child, moved to North Carolina, gained citizenship, been released from prison, call 919.573.0077 to schedule an appointment and discuss your situation in detail.

Other questions

Do you have a pharmacy on site?
 Yes, we have a new pharmacy at our Southeast Raleigh location. In addition to our own pharmacy, we also have a partnership with Walgreens (depending on the site) for our patients who qualify to receive discounted prescriptions.

How can I obtain copies of Medical Records?
Patients must submit a signed release of information. Please submit this to the location where you are a patient. Your copies will be provided by a third party and you will be billed for this service.

Do you have X-ray/lab on site?
None of the facilities have X-Ray capabilities on site. All sites are able to perform some labs on site; for other lab procedures, we will draw a sample and send it to on outside lab for processing.

Do you welcome patients who live outside Wake or Franklin Counties?
Yes! We welcome all patients, regardless of where they live. Our discount program is not restricted to Wake and Franklin counties.

Are immunizations free?
Yes, for children under the age of 19 who are uninsured or who are covered by Medicaid or private insurance.

Do you provide adult dental care?
Yes, adult dental care is available for registered patients. You must be a patient at one of our medical practice sites to receive adult dental care.

Do you provide prenatal and OBGYN care?
We do not provide prenatal care. We do provide some gynecological services such as pap smears, contraception, and STD testing and treatment.