Services

Medical Home

We’re Your Medical Home, Your Partner  PCMH logo

Patient-Centered Medical Home (PCM) is a way of delivering primary care. The PCMH certification is important because it shows that we provide quality care and take a team approach to your overall health.

What does it mean to you, the patient?

  • Coordinated Care We coordinate all of your care, both inside and outside our office walls. We communicate and keep in touch with all of your specialists.  We connect you to resources in the community to ensure you get the care you need.  We coordinate all of your care, before, during and after you walk into our offices.  Having your complete medical history is another way we can provide the best healthcare possible.
  • Proactive Care We are proactive; your medical team is thinking ahead, anticipating your healthcare needs and keeping you informed. We don’t wait; we plan ahead and take a proactive approach to your healthcare.
  • Comprehensive Services We like to call it “wrap around care.” That means all our comprehensive services wrap around you, the patient. Our primary care providers, dietitians, social workers and other clinical staff work together. We’re a team focused on you, the patient.
  • Evidence-based Care That means our practices are supported by research.  All decisions should be based on research studies.  The studies provide evidence, so it’s called evidence-based care. We combine the best-available evidence with our practitioner’s expertise to deliver the best care for you, the patient.
  • Patient Engagement We want our patients to be engaged in their own healthcare.  We encourage you to share your medical history. We need your comprehensive health information so your care teams can support your self-care.

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The PCMH model can improve clinical quality, improve patient experience and reduce health system costs. There are five key elements:

  1. Patient-centered
  2. Comprehensive care
  3. Coordinated care
  4. Improved access to your Primary Care Team
  5. Continuous Improvement

  1. Patient-centered: It is relationship-based, focusing on the whole person. Your provider will respect your unique needs, culture, values, and preferences. We recognize that you and your family are important members of your health care team, and will help you learn to manage your own care.
  2. Comprehensive care: We are committed to meeting all your physical and behavioral health needs including prevention and wellness, acute care, and chronic care. Your care team works together to ensure the best care possible. This team might include physicians, advanced practice nurses, physician assistants, nurses, pharmacists, nutritionists, social workers, educators, and care coordinators.
  3. Coordinated care: Your team will coordinate your care across all elements of the broader health care system, including specialty care, hospitals, home health care, and community services and supports.
  4. Improved access to your Primary Care Team: Our goal is to be as responsive to your medical needs as possible. 
  5. Continuous Improvement:  We are committed to ongoing measurement of our progress in improved treatment outcomes and excellent service to you, our patients.
Doris Batts-Murray, MD

Testimonials

“I feel that everyone regardless of financial standing, should have access to quality medical care delivered with care and respect.”

Doris Batts-Murray, MD