COVID-19 (Coronavirus Disease) and Your Care at Advance Community Health
Updated November 9, 2020
If you are an Advance Community Health patient and are experiencing symptoms like cough, fever, sore throat and are concerned about a potential exposure, we ask that you do not present to an Advance Community Health medical office as this puts a larger number of people at risk. Please call us at 919-833-3111 and let patient representatives know that you would like to speak with a clinical team member to help identify your needs.
COVID-19 TESTING IS AVAILABLE AT ADVANCE COMMUNITY HEALTH, INCLUDING OUR RALEIGH, CARY, APEX, FUQUAY-VARINA (TUESDAYS) AND LOUISBURG LOCATIONS
Tune in to our Facebook page or our events page for information on our mobile testing pop-ups for coronavirus. All tests are at no cost to you. We will bill your insurance. If you do not have insurance the test is at no cost to you. Not a patient? Registration is easy. Just call 919-833-3111 for more information.
Your health is important to us, and in order to limit your exposure, and still provide you with primary healthcare, we will schedule you for a telephone or telehealth visit with your provider.
We have created an informational video to help guide you through the process. You may choose the higher definition playback, slower playback, and/or closed captioning options on this video.
Need help figuring out telehealth? After speaking with your provider or other medical staff we will invite you to try our curbside telehealth option. This option helps us walk you through your virtual visit.
In some cases we will schedule you for an appointment in person in one of our PODs. PODS are tents with walls that will keep you at a safe distance from anyone else who may be in the building at the same time. If deemed necessary, the provider will schedule you to come in for a POD visit to receive essential care needed for your health. These visits are not available for walk-ins. You must be scheduled.
If you have a POD visit, signs are posted in the parking lot and other key areas near our building, instructing you to call the phone number posted. Upon your arrival to the door you will be screened by medical staff and have your temperature taken.
You will be required to wear a mask to protect yourself and us as we care for you. Staff will then escort you to your designated POD. Once in the POD you will be asked to orient yourself with an iPad tablet in the POD. Your visit will start virtually with medical staff as they prepare for your care. If any in-person care is indicated, staff will dress in full personal protective equipment, or PPE, and meet you in your POD to finish the visit.
As you approach our Raleigh location you will see signs directing you to the curbside Pharmacy pick-up location. Parking spots will be numbered. Once parked you will call the Pharmacy to let them know in which spot you are located.
Pharmacy hours of operation are 8:30am-6pm. The phone number for the Pharmacy is 919-755-5060.
Advance Community Health’s Dental Clinic is open.
We are temporarily suspending the requirement that patients seeking emergency dental services with us must also establish primary care with one of our medical providers. This temporary suspension will allow patients within our local community who may be experiencing dental emergencies to have access to care.
If you are experiencing dental pain, please call us at 919-250-2930 for an evaluation.
For our Fuquay-Varina location patients, the site is closed temporarily and we will be happy to see you at any one of our other locations. Call 919-833-3111 to find one close to you and schedule your appointment.
Center for Disease Control (CDC) COVID-19 resource page.
Have questions about COVID-19 in our region? You may call Wake County at 919-856-7044, visit their website here, or email firstname.lastname@example.org.
RESOURCE PAGES FOR YOUR CITY/TOWN/COUNTY
Wake County Government COVID-19 resource page.
NC schools info here.