COVID-19 (Coronavirus Disease) and Your Care at Advance Community Health
Updated May 14, 2020
If you are an Advance Community Health patient and are experiencing symptoms like cough, fever, sore throat and are concerned about a potential exposure, we ask that you do not present to an Advance Community Health medical office as this puts a larger number of people at risk. Please call us at 919-833-3111 and let patient representatives know that you would like to speak with a clinical team member to help identify your needs.
With COVID-19, also known as Coronavirus, cases being identified in the U.S. and now in Wake County, we understand that you may have questions. We recommend the Center for Disease Control (CDC) COVID-19 resource page to answer questions about how to protect yourself from exposure.
COVID-19 TESTING AVAILABLE AT ADVANCE COMMUNITY HEALTH, INCLUDING OUR RALEIGH, APEX AND LOUISBURG LOCATIONS
If you are a patient and have symptoms like cough, fever, sore throat and are concerned about a potential exposure, please do not come in. You may call us first at 919-833-3111 to speak with a clinical specialist who will determine whether or not you need to schedule an appointment with us for testing. Other health care options are mentioned below. Not a patient? Registration is easy. Just call 919-833-3111 for more information.
Your health is important to us, and in order to limit your exposure, and still provide you with primary healthcare, we will schedule you for a telephone or Telehealth visit with your provider.
We have created an informational video to help guide you through the process. You may choose the higher definition playback, slower playback, and/or closed captioning options on this video.
Need help figuring out Telehealth? After speaking with your provider or other medical staff we will invite you to try our curbside Telehealth option. This option helps us walk you through your virtual visit.
In some cases we will schedule you for an appointment in person in one of our PODs. PODS are tents with walls that will keep you at a safe distance from anyone else who may be in the building at the same time. If deemed necessary, the provider will schedule you to come in for a POD visit to receive essential care needed for your health. These visits are not available for walk-ins. You must be scheduled.
If you have a POD visit, signs are posted in the parking lot and other key areas near our building, instructing you to call the phone number posted. Upon your arrival to the door you will be screened by medical staff and have your temperature taken.
If needed, we may ask you to wear a mask to protect yourself and us as we care for you. Staff will then escort you to your designated POD. Once in the POD you will be asked to orient yourself with an iPad tablet in the POD. Your visit will start virtually with medical staff as they prepare for your care. If any in-person care is indicated, staff will dress in full personal protective equipment, or PPE, and meet you in your POD to finish the visit.
As you approach our Raleigh location you will see signs directing you to the curbside Pharmacy pick-up location. Parking spots will be numbered. Once parked you will call the Pharmacy to let them know in which spot you are located.
Pharmacy hours of operation are 8:30am-6pm. The phone number for the Pharmacy is 919-755-5060.
Advance Community Health’s Dental Clinic will be closed for all procedures except for emergency evaluations. We are doing this to keep our patients and employees safe during this uncertain time and at the recommendation of the American Dental Association.
We are temporarily suspending the requirement that patients seeking emergency dental services with us must also establish primary care with one of our medical providers. This temporary suspension will allow patients within our local community who may be experiencing dental emergencies to have access to care.
If you are experiencing dental pain, please call us at 919-250-2930 for an evaluation. We will only perform limited emergency procedures at this time. If you have had an appointment cancelled, we will call you as soon as we resume normal business operations as we will not reschedule routine appointments at this time. We thank you for your understanding.
For our Cary and Fuquay-Varina location patients, we are closed temporarily in order to reassign employees for consolidation of staff resources.
Have questions about COVID-19? You may call Wake County at 919-856-7044, visit their website here, or email firstname.lastname@example.org.
RESOURCE PAGES FOR YOUR CITY/TOWN/COUNTY
Wake County Government COVID-19 resource page.
Centers for Disease Control website can be found here.
North Carolina’s Department of Information Technology has compiled a list of new and existing free or affordable service offerings from internet service providers across North Carolina. You may find that information here. Scroll through the page to explore options.
All NC schools are closed through May 15, 2020. More info here.
Student meals – The Wake County school system has worked with community groups to set up sites around the district where students can pick up meals to eat while schools are closed due to the coronavirus threat. Volunteers will be curbside at locations across the county to distribute food in sanitized food counters. The district said that identification is not required to pick up the food at the sites. Some sites are for students ages 18 and under. Others are open to anyone in the community. Please click here for meal pick-up sites information.
Also, you may refer to this map for other meal resources.