I AM ADVANCE COMMUNITY HEALTH: Meet Lorena Ramirez
This is part of a series called “I Am Advance Community Health,” which focuses on providers and staff at our four Community Health Centers.
Lorena is the face patients look for and recognize when they walk into the Southern Regional Center in Fuquay-Varina. She has been a medical receptionist for over five years and is well-loved by her patients—especially those who speak Spanish. They depend on her to answer questions and provide interpretation. One long-time patient said he drives to the health center to make an appointment in person just so he can see Lorena!
Q: What do you love most about your job?
A: I’ve been lucky to have an awesome group of co-workers and a very good group of patients that appreciate what we do here. The ability to help others is a great feeling.
Q: What is most attractive about working in a misson-focused environment?
A: The team I work with, and the patients that I have developed a close relationship with. The feeling at the end of the day of helping those around me—whether it’s a patient or coworker–is the most rewarding part of my job.
Q: How do you help patients that come into the Community Health Center, which is located inside Wake County’s Southern Regional Center?
A: It still amazes me when people come in not knowing that we are here and what it is that we do. So it is a great feeling when I get to explain what we do and how we are able to help everyone, even the uninsured. I also let them know they need to provide all necessary documents.
Q: How are you making a difference in the lives of our patients?
A: It’s a great feeling when I have someone come thru the doors who has needed medical help for months and has gone without care, and is now being seen by our providers and getting their health back on track.”